This return and exchange Policy (the “Return and Exchange Policy”) shall be applicable to the products of ExportAs Limited (“ExportAs Limited”, “we”, “our” or “us”) you purchased on our website’s online store, https://www.exportas.io (the “Online Store”, and such products, the “Products”). Please read and understand this Return and Exchange Policy before purchasing the Products and when you make any returns.
Please note that only Products purchased via the Online Store can be returned for exchange for the same item. This Return & Exchange Policy is not applicable to products that you purchased through other platforms, e.g. our retail stores or other online sales platforms.
Given our products are made-to-order, we cannot offer exchange for a different size variation, so please make sure to refer to our size guides for our respective clothing & apparel pieces before purchase.
You may return the Products delivered to you and have them exchanged if the conditions set out herein are met.
We reserve the right of the final decision of the determination of the return for your Products.
RETURN & EXCHANGE OF PRODUCT
No Products are eligible for return after fourteen (14) calendar days from the date of receipt.
Unless otherwise stipulated by law, the original order’s shipping fee and taxes, if any, are non-refundable. You will be responsible for all the shipping charges for the return Products unless the Products are delivered to and returned from Hong Kong.
You must provide the following for return:
the items you requested for return;
a copy of the invoice and tracking number.
All Products shall be returned to the following address:
Unit 2001, 20/F, The Galaxy
313 Castle Peak Road
Kwai Chung, New Territories, Hong Kong
Once we receive the returned Products and determine that they satisfy return conditions, we shall arrange the refund as soon as possible.
Conditions for Return & Exchange are as follows:
The Products must be unworn, unwashed, and in a resalable condition.
The Product has a defect regarding of the said item’s fit and finishing.
The Product deviates significantly from its original intended design.
The reason for return for clothing and apparel products are not due to size.
All related accessories, including any warranty card, package insert, the bags and package box, etc, must be included with your return.
All the authenticity tags and labels such as the washing label must be still attached as original (no tearing, disassembly); the product itself has no graffiti and stains.
No used items can be returned.
Returned items that have been damaged, soiled, washed, worn, or altered will be returned to you.
Items purchased at other platforms, e.g. our retail stores and other online platforms, cannot be returned under this Return Policy.
Should you have any questions, please contact us at firstname.lastname@example.org